Responsible for the management of customer returns process and this involves failure part analysis, root cause identification (8D and 5-why) and joint responsibility with relevant departments in Operation to execute improvement programs. In addition, you will also be the product quality representative for quality meetings with the customers.

Master/ degree in materials engineering or physics

• Working experience in electronics manufacturing industry and in the areas of product failure analysis and customer returns will be advantageous
• Knowledge in process engineering tools such as Six sigma, SPC, FMEA, DOE, etc
• Possess strong analytical skills and articulateness; self motivated and a team player
• Experience with failure analysis tools/equipment like SEM/EDX, C-SAM etc will be an added advantage
• Some travelling may be required